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We preserve every published version of these Terms. The current version is written against the service and data commitments described in the current Privacy Policy.
Current: Version 1.1, effective August 26, 2026.
Previous: Version 1.0, effective August 26, 2026.
These Terms govern your personal use of Mpalo accounts, the Mind Platform at mind.mpalo.com, and the pages under mpalo.com. They are between you and Mpalo Inc., a Delaware Public Benefit Corporation. If you use Mpalo on behalf of an organization, the Commercial Terms and any agreed Data Processing Addendum apply to that use and prevail where they differ.
Mpalo builds experience-aware memory infrastructure. The Mind Platform lets you save, manage and retrieve memory. Palo Bloom is intended to preserve information you provide and create representations from it for retrieval, reconstruction or context assembly where the relevant feature is available.
A stored or reconstructed memory is a representation. It is not an authoritative record of an event, a person or another person's intentions. Features change, improve and sometimes leave the service. We describe current capabilities separately from research and planned work.
Protected Memory Data includes the memory you provide and linked representations Mpalo creates from it. It can include source content, Portable Representations, summaries, temporal and episode relationships, internal semantic or episodic states, retrieval indexes and caches. The Privacy Policy explains the category, lifecycle and rights that apply to each form.
As between you and Mpalo, you retain the rights you have in content you provide. You grant Mpalo the limited rights necessary to host, process, transform, retrieve, transmit and otherwise handle that content for the purposes you authorize under these Terms, the Privacy Policy and any feature-specific notice. This permission does not authorize Mpalo to sell your Protected Memory Data or use it for advertising.
A Portable Representation is an embedding or other representation Mpalo intentionally exposes through a documented export or API interface for use outside Mpalo. Subject to applicable law and third-party rights, you may store, copy, use and transfer Portable Representations supplied to you, including after you stop using Mpalo.
Bloom may create internal semantic, episodic, graph, indexing and other computational states as part of its proprietary implementation. Mpalo retains its intellectual-property rights in its architecture, models, software, internal formats and implementation. This does not limit your privacy rights, your right to delete Protected Memory Data or our obligation to delete internal representations when their continued existence depends on a deleted memory.
Ordinary use does not grant Mpalo permission to enroll Protected Memory Data in a new shared-model training or research purpose. The Mind Platform's training-use preference controls eligible content for that use. A new purpose, new data category or material change in effect requires the additional notice and authorization described in the Privacy Policy.
Product use is not research participation. Neural, dream, cognitive-influence or other highly intimate research capabilities require separate eligibility, notice, consent and safety terms before use. Unless a specific service says otherwise, consumer services are not medical devices and do not provide medical diagnosis or treatment.
You may export information and Portable Representations as described in the Privacy Policy. When you delete a memory, Mpalo initiates deletion of its source and linked Protected Memory Data. Export does not delete copies you retain or disclose outside Mpalo.
The Open Decay Protocol is incorporated into these Terms. If Mpalo is ever acquired or changes ownership, all user memory data is automatically deleted. It is not transferred to any acquiring entity. You cannot acquire Mpalo and receive its users' memories. Information the law requires Mpalo to retain remains isolated and is not an ordinary transferred business asset.
Paid plans are billed through Stripe. Prices appear before purchase. Subscriptions renew until cancelled, and cancellation stops future charges while leaving access through the paid period unless the order says otherwise. Taxes apply where legally required. Contact support about a billing error before initiating a dispute so we can investigate it.
We may restrict or suspend access when reasonably necessary to protect users, the service, legal compliance or the integrity of memory data, or when these Terms are materially violated. For attacks against our infrastructure or prohibited manipulation uses, suspension may be immediate. Where doing so would not create additional risk or violate law, we will tell you why and provide a route to appeal.
You may stop using the service and request account deletion. Termination ends ordinary service processing of Protected Memory Data, except for deletion completion, security, dispute handling, legally required retention and other narrowly defined surviving obligations.
Mpalo and its licensors retain rights in the Bloom architecture, internal latent formats, software, models, documentation, trademarks and other proprietary technology. Nothing in these Terms converts your private memory content into Mpalo intellectual property.
The service is provided as it stands. Nothing in these Terms excludes responsibility that cannot lawfully be excluded or limits mandatory consumer rights. Where responsibility can be limited, it is limited to what you paid us in the twelve months before a claim. We are not liable for indirect or consequential losses. We publish observed service health rather than promising an uptime percentage we do not measure as a contractual commitment.
These Terms follow Delaware law without removing mandatory consumer rights that cannot lawfully be waived. Disputes start with written notice to support@mpalo.com. We will have thirty days to try to resolve the matter before either party files in the courts of the State of Delaware, unless applicable law requires another forum.
Material changes receive a new version on this page, a summary and notice inside the product for signed-in users. If a change materially expands an optional use of existing Protected Memory Data, continued use alone does not substitute for the required authorization. You may stop using the service and request deletion.
Mpalo Inc.
Terms inquiries: support@mpalo.com
